Bitvisa Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction

Bitvisa ("we", "us", "platform") is an online gaming and betting service provider serving users in Bangladesh and internationally. We believe that each member's personal information is a valuable asset — and protecting that asset is our responsibility.

This Privacy Policy explains what information bitvisa collects, how it is used, who it may be shared with, and the steps we take to keep your data safe. This policy applies to our Terms and Conditions Works together with.

Protecting your privacy at bitvisa is not just a legal obligation — it is a core part of our business values. We want you to use our platform with complete confidence, knowing that your information is always in safe hands.

2 What Information We Collect

Bitvisa collects different types of information in different situations. We only collect what is necessary to provide our services, ensure security, and meet legal obligations.

Information collected at registration

When you create an account on bitvisa, we collect the following information:

• Full name (as shown on government-issued ID)
• Date of birth (for age verification)
• Valid email address
• Mobile number
• Current address and country
• Preferred currency

Identity Verification (KYC)

Bitvisa conducts KYC verification for financial transactions and withdrawal processing. As part of this process, we may collect:

• Scanned copy of national ID or passport
• Selfie or live photo
• Proof of address document (utility bill or bank statement)
• Payment method verification details

Automatically collected information

When you use bitvisa, certain information is collected automatically:

3 How your information is used

Bitvisa uses collected data only for specific, limited purposes. We never use your information beyond legal obligations or without your consent.

Service Delivery & Operations

• Creating and managing your account
• Processing deposits & withdrawals
• Ensuring gaming & betting services
• Providing customer support
• Sending relevant bonuses and offers

Security & Compliance

• Fraud & money laundering prevention (AML/KYC)
• Detecting multiple accounts
• Prevention of unauthorized access
• Meeting legal obligations
• Ensuring responsible gaming

Improvement & personalization

• Improving the platform experience
• Recommending games based on your preferences
• Showing relevant promotions
• Resolving technical issues

4 Who your information is shared with

Bitvisa does not sell your personal information or share it with third parties for commercial purposes. However, there are limited circumstances where sharing may be necessary:

Service Provider Partners

Running our services requires trusted technology partners. They operate under strict confidentiality agreements and can only access data for specific, defined purposes:

• Payment processors: For transaction verification and processing
• KYC verification services: To verify your identity
• Cloud Hosting Provider: For secure data storage
• Security services: For fraud detection

Legal obligations

Bitvisa is required to share information with legal authorities in the following circumstances:

• Court orders or government directives
• To comply with Anti-Money Laundering (AML) regulations
• To report suspicious financial activity
• To protect our rights or property

5 Cookies Policy

Cookies and similar tracking technologies are used on the bitvisa website and app. Cookies are small text files stored on your device that help us improve the quality of our services.

Types of Cookies We Use

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

6 Data security measures

Bitvisa uses industry-leading technology to keep your data secure. Our security measures are multi-layered and continuously updated.

Technical Security

• SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 encryption: For stored sensitive data.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS protection: To protect against cyberattacks.
• Regular security audits: Tested by independent experts.

Organizational security

• Only authorized personnel can access sensitive information.
• All staff receive data protection training.
• A rapid response plan is in place for data breach incidents.

7 Your Rights

As a bitvisa member, you have several important rights over your personal information. We respect these rights and help you exercise them.

To exercise these rights, email us at support@bitvisa.ws. We typically respond to requests within 30 days. In some cases, legal obligations may prevent us from fulfilling certain requests — if so, we will explain why.

8 Data retention period

Bitvisa does not retain your information longer than necessary. Different types of data are subject to different retention policies:

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.

9 Minor Protection

Bitvisa strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and date of birth is confirmed during the KYC process. If we discover that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us at support@bitvisa.ws. We will Responsible Gamingstrongly believe in.

10 Policy Updates

Bitvisa may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email
• A pop-up notification will appear when you log in to the platform
• The "Last Updated" date at the top of this page will change accordingly

For significant changes, we will notify you at least 30 days in advance. Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.

11 Contact

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@bitvisa.ws
• Live Chat: Click the chat icon in the bottom-right corner of the platform
• Common Questions: Our FAQ page View